Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Privacy policy
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep data for a period of 1 year.
Frequently Asked Questions
About Natural Crystals
Our crystals are sourced from small businesses who use less expensive equipment to shape their materials. That being said, carvings will not have the cookie cutter shapes that you see with those cut from industrial machines. Natural crystals will have veins, openings, raw spots, inclusions and what some would call imperfections. It's what makes each crystal as unique as you and I. If there are cracks that are a result of mishandling, I will do my best to point that out in my listing and provide photos.
Most of our photos are taken in natural light. Especially with agate, I want to showcase the translucency and pick up on undertones, inclusions and special elements that may not pop under indoor lighting.
Order Issues
This is our business, the way we make income for our family. Our crystals are thoroughly inspected before listed and again before they are shipped. Packed with great care, we are confident that your order will reach you intact.
If you do have any questions about the items that you ordered, contact me before leaving a negative review.
When damage or misplacement is the fault of a shipping company, please remember a negative review in this case is against Etsy policy.
Shipping
We offer free shipping within the U.S. with orders over $35. Packaging depend on the size and shape of your crystal order. We use boxes and cushioned envelopes with layers of packing paper, bubble wrap and tape to ensure safe transport.
Our ship days are Monday-Friday with daily post office drop off's. If you order after 3:00 MST your order will be processed and shipped on the following ship day.
Returns & Exchanges
We don't accept returns, refunds or cancellations. All orders are final. We do not reimburse for lost, missing, stolen or broken crystals.
Authenticity
Crystal education is important for both buyer and seller. Through years of educating myself on the makeup of quartz and agate crystals especially, I have developed a keen understanding of natural verse manmade products. Our suppliers have been thoroughly vetted to ensure that our crystals are natural. We do our best, as do our suppliers to do business with ethically run mines to support sustainability and proper treatment of those involved in cultivating our material.